FAQs

We can remove any non-hazardous items weighing up to 250 lbs. Exceptions include hazardous materials such as paint, chemicals, roof shingles, and other potentially harmful debris. Specific exclusions are determined by our haul away team's discretion.

We pride ourselves on our efficiency, offering next-day service to address your junk removal needs promptly.

Our pricing is transparent and upfront. Simply select the service level you require, schedule your appointment, and enter your payment information on our website. No hidden fees, just clear and straightforward pricing.

Yes, we are committed to environmentally responsible disposal practices. Items eligible for recycling or donation will be handled accordingly, at the discretion of our junk removal team.

We are unable to remove hazardous materials, including paint, chemicals, roof shingles, and general debris. Our team reserves the right to determine specific exclusions.

An adult must be present for the junk removal process. If this isn't possible, please contact us in advance to make special arrangements.

Scheduling is simple with our online self-scheduling tool. Choose your desired service level and book a time and day that suits you, all from the convenience of our website.

We offer commercial junk removal services tailored to the specific needs of your project. For large-scale or specialized requests, please contact us for a detailed discussion and custom quote.

Most items are taken to a Los Angeles County Public Works facility for disposal. Recyclable items are sent to appropriate recycling centers to ensure the proper handling of each type of material.

Yes, our teams are fully licensed and insured, providing you with peace of mind that your junk removal needs are in professional hands.

We can remove items weighing up to 250 lbs. For items exceeding this weight, please contact us with details so we can discuss a suitable removal strategy.

Our teams are highly experienced, employing best practices honed through years of service to prevent damage to your property. In the unlikely event of damage, please reach out to us to discuss remediation options.

We serve a wide range of neighborhoods within the San Fernando Valley, including but not limited to Arleta, Burbank, Calabasas, and Woodland Hills. For a full list of serviced areas, please visit our website.

While our pricing is already competitive, we understand the importance of value. For substantial jobs requiring custom quotes, please contact us to discuss how we can meet your needs at an attractive price point.

For an efficient removal process, please organize your items beforehand. Grouping items together or marking them clearly can expedite the removal process, helping our team distinguish between what stays and what goes.

Our fleet includes two types of vehicles: a cargo van for smaller hauls, suitable for single item, up to 3 items, and up to 5 items junk removals; and a 16-foot box truck for our half and full truck junk removals. The dimensions of our box truck are approximately 16 feet deep by 8 feet wide by 8 feet high, providing ample space for large amounts of junk.

Typically, our teams consist of two members. However, the exact number can vary depending on the job size. Smaller jobs might require only one team member, whereas larger jobs could necessitate a team of 3 or 4 members.

Our teams are highly trained and adhere to strict safety protocols to ensure cleanliness and prevent damage within your home. Our trucks are equipped with liftgates to safely manage large or heavy items without the need for overhead lifting.

The duration of a junk removal appointment varies with the job size. While we provide a 2-hour arrival window, the actual time can range from as little as 10-15 minutes for small hauls to a few hours for larger removals. For specific timing needs, we encourage contacting us directly.

We simplify the process by allowing customers to book the service level they anticipate needing. Our team can adjust charges for additional services or issue refunds for fewer items on-site, eliminating the need for upfront estimates.

Our approach is to recycle or donate whenever possible. We partner with local facilities in Los Angeles and the San Fernando Valley to donate items such as furniture, clothing, and shoes and recycle appliances and specific recyclables.

We are available for bookings from 8 AM to 6 PM and operate in 2 hour arrival windows i.e. "10am - 12pm"

Yes, we provide next-day services accessible through our self-scheduling tool. For more urgent requests, please contact us directly, and we will strive to meet your needs.

While not all items are eligible for reuse or recycling, we make every effort to responsibly recycle or donate items whenever possible.

Cancellations or rescheduling can be made up to 24 hours before your service appointment. For changes within 24 hours, please reach out to us directly. While refunds are not available if the team has already been dispatched, we are committed to accommodating your needs as best as we can.

Post-removal, we ensure the area is free from large items and noticeable debris. While deep cleaning is not part of our standard service, our team prioritizes customer satisfaction and may perform additional tidying at their discretion.

We are fully equipped to manage special requests and items needing particular disposal methods. We encourage you to contact us with details before booking your appointment.

We accept all major credit cards and select online payment providers, including PayPal, Shop Pay, and occasionally Apple Pay. Payment options are subject to change.

Items in good condition are donated to our partner donation centers in the Greater Los Angeles area. While we don't provide donation slips or paperwork, this effort is made at our discretion to support community needs.